Terms of Service

1. Acceptance of Terms

By accessing our site, completing the matching quiz, or engaging AcrueSocial for services, you agree to be bound by these Terms of Service. If you don't agree, please don't use the site or our services.

2. Description of Services

AcrueSocial provides done-for-you inbound social sales support, including trained setters, brand and profile rebrand support, custom posting plans, CRM integration, and performance reporting. Exact scope, platforms, and coverage depend on the squad plan you select — Starter, Growth, Scale, or Enterprise.

3. Client Responsibilities

• Provide accurate information about your brand, offer, and inbound lead volume
• Grant timely access to the social, CRM, or booking accounts needed to deliver the service
• Review and approve scripts, brand voice guidelines, and posting plans during onboarding
• Maintain the legal right to the content, offers, and claims your setters are trained to represent

4. Payment & Billing

Fees are based on your matched squad plan and are billed on a recurring basis unless otherwise agreed in writing. Onboarding fees, where applicable, are due before setter training begins. Late payments may result in paused service.

5. Term & Termination

Service continues month to month unless a different term is agreed in your onboarding contract. Either party may terminate with written notice as specified in that contract. We reserve the right to suspend service for non-payment or breach of these terms.

6. Intellectual Property

You retain ownership of your brand, content, and offer. AcrueSocial retains ownership of our internal scripts, training methods, dashboards, and reporting tools, except where custom deliverables are explicitly assigned to you in writing.

7. Confidentiality

Both parties agree to keep confidential any non-public business, customer, or account information shared in the course of the engagement, and to use it only to deliver or receive the services described here.

8. Disclaimers & Limitation of Liability

Services are provided "as is." While we work to convert and qualify inbound leads effectively, we don't guarantee specific revenue, conversion, or booking outcomes. To the maximum extent permitted by law, AcrueSocial's liability for any claim arising from these terms is limited to the fees paid in the three months preceding the claim.

9. Governing Law

These terms are governed by the laws of the state in which AcrueSocial is registered to do business, without regard to conflict-of-law principles.

10. Changes to Terms

We may update these terms from time to time. Continued use of our site or services after changes take effect constitutes acceptance of the revised terms.

11. Contact Us

Questions about these terms? Reach us at support@acruesocial.com.